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DIGITAL TRANSFORMATION is usually associated with the introduction of new technologies within the organization, in areas where important efficiency gains or higher levels of customer satisfaction are anticipated. However, digital transformation is more than just technology replacement, it is necessary to clearly understand the advantages and limits of each, so it must understand how the business model can change, becoming more efficient. It should always be a paradigm shift for the organization that generates new opportunities.

Luis Teodoro in Itinsights – September 2020

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